DegenCity Privacy Policy

At DegenCity Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at DegenCity collect, use, store, and safeguard your information when you access our platform, play our games, or use our sportsbook. By registering an account, you agree that we may process your data as described below.

Information We Collect

We collect several categories of information when you create an account, deposit funds, or interact with our services. Our DegenCity platform gathers data necessary to verify your identity, process transactions, and comply with applicable regulations under our Anjouan gaming license.

• We collect registration details such as your name, email address, date of birth, and country of residence
• We record your transaction history, including deposits, withdrawals, and wagering activity across our originals and slots
• We track technical data such as IP address, device type, browser information, and login timestamps
• We may request identity verification documents to confirm your eligibility and prevent fraud
• We log your communications with our Customer Support team via Email, LiveChat, or the Help Center

How We Use Your Data

Our DegenCity Casino uses your personal data to operate our services responsibly and securely. We at DegenCity never collect more information than necessary to provide a safe gaming environment.

• We use your information to verify your identity before processing a DegenCity withdrawal or deposit
• We analyze gameplay data to calculate XP, rakeback, and loyalty rewards under our VIP program
• We send account-related notifications, including bonus updates and the 7-day cashback status
• We use data to detect suspicious activity, prevent money laundering, and comply with licensing obligations
• We may use anonymized data for internal analytics to improve our Degen City slots and live casino offerings

Cookies and Tracking Technologies

Here at DegenCity, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our DegenCity Casino cookie settings can be managed through your browser, although disabling cookies may affect certain features such as automatic login or saved game history.

Sharing of Information

We do not sell your personal data to third parties. However, our DegenCity platform may share limited information with trusted partners to operate effectively.

• We share data with payment processors such as Swapped and cryptocurrency networks to complete deposits and withdrawals
• We work with identity verification providers to confirm age and prevent underage access
• We may disclose information to regulators, including the Government of the Autonomous Island of Anjouan, when legally required
• We share data with game providers like Evolution, Pragmatic Play, and Hacksaw Gaming strictly for game functionality and fairness

Data Security

At DegenCity Casino, we implement industry-standard security measures to protect your personal and financial information. Our DegenCity systems use encryption protocols, secure servers, and restricted access controls to prevent unauthorized use of your data. We at DegenCity continuously monitor our infrastructure to detect and respond to potential vulnerabilities.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Our Degen City Casino retention periods may vary depending on the nature of the information and applicable law.

Your Rights

We want you to feel confident about how your information is handled. Our DegenCity privacy practices give you several rights regarding your personal data.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or outdated information
• You can request deletion of your account, subject to regulatory retention requirements
• You can object to certain uses of your data, such as marketing communications
• You can contact our Customer Support team at support@degencity.com for any privacy-related request

Restricted Jurisdictions

We do not knowingly collect data from individuals located in restricted territories, including but not limited to Australia, Germany, France, the United Kingdom, and the United States. If we determine that an account has been created from a restricted jurisdiction, we reserve the right to suspend the account and process data solely for compliance and verification purposes.

Third-Party Links

Our DegenCity website may contain links to third-party services, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Children's Privacy

We at DegenCity do not permit individuals under the legal gambling age to register an account or use our services. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our DegenCity Casino services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, you can reach us through our Help Center, LiveChat, or by emailing support@degencity.com. Our support team is available 24/7 to assist you with any privacy-related inquiries regarding your DegenCity account.