DegenCity Responsible Gaming

At DegenCity, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal hardship. We are committed to providing a safe, transparent, and fair environment for every player who joins DegenCity Online Casino. This page outlines the tools, policies, and resources we offer to help you stay in control of your play, and explains our broader commitment to responsible gaming across all our products, including our slots, live casino, table games, and sportsbook offerings.

We recognize that for the vast majority of our players, gambling is simply a fun pastime. However, we also understand that for some individuals, gambling behavior can become problematic. That is why DegenCity has built a dedicated responsible gaming framework designed to identify risk factors early and provide meaningful support to anyone who needs it.

Our Commitment as an Operator

We operate DegenCity under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we take our regulatory obligations seriously. We have designed our platform so that every DegenCity Casino login leads to an account environment where players can easily access responsible gaming tools, review their activity, and set limits on their own terms. We do not encourage excessive play, and we never pressure our players to deposit more than they intend to spend.

We also restrict access to our platform from jurisdictions where online gambling is prohibited or where we are unable to verify compliant operation, including but not limited to Australia, the United Kingdom, the United States, Spain, France, and several other listed territories. If you are located in a restricted country, we ask that you refrain from attempting to register or play at DegenCity.

Age Verification

We only permit individuals who are at least 18 years old, or the legal age of majority in their jurisdiction (whichever is higher), to register an account with us. We reserve the right to request identification documents at any point to verify your age and identity. If we discover that an underage individual has registered or played using our services, we will immediately suspend the account, void any winnings, and take appropriate action in line with our terms.

Tools We Provide to Help You Stay in Control

We provide a range of practical tools inside your account dashboard so that you can manage your gambling activity according to your personal preferences. These tools are available to every registered player and can be adjusted at any time by contacting our support team or through your account settings.

Deposit limits: We allow you to set daily, weekly, or monthly deposit caps so that your spending never exceeds a level you are comfortable with.
Loss limits: We let you define a maximum amount you are willing to lose over a specific period, helping you track and control your net results.
Wager limits: We enable you to restrict the total amount you can bet within a given timeframe.
Session reminders: We can send you periodic reminders of how long you have been playing during a session.
Temporary breaks (cool-off): We offer short-term account suspensions ranging from 24 hours to several weeks for players who need a brief pause.
Self-exclusion: We provide a formal self-exclusion option that allows you to close your account for an extended period or permanently if you choose.

When you request a limit reduction or a self-exclusion, we apply it immediately. However, if you wish to increase a limit or lift a cool-off period early, we require a cooling-off interval before any increase takes effect, ensuring the decision is made with a clear mind rather than in the heat of the moment.

Recognizing the Signs of Problem Gambling

We encourage every player at DegenCity Casino to regularly assess their own gambling habits. Some common warning signs that gambling may be becoming a problem include:

Spending more money or time gambling than you originally planned
Chasing losses by increasing bets or depositing additional funds
Neglecting work, relationships, or responsibilities because of gambling
Borrowing money or selling possessions to fund gambling activity
Feeling anxious, irritable, or depressed when not gambling
Lying to friends or family about the extent of your gambling

If any of these signs resonate with you or someone you know, we strongly recommend taking advantage of the tools described above, or reaching out to one of the independent support organizations listed further below.

How Our Loyalty and Bonus Structure Interacts with Responsible Play

We want to be transparent about how our promotional offers work so that you can make informed decisions. Our welcome bonus, the 7-Day 10% Cashback, is credited automatically based on net slot losses during your first week, and it is not designed to encourage additional deposits beyond what you are comfortable with. Similarly, our XP rank system, instant rakeback, and weekly and monthly bonuses are structured as rewards for existing activity rather than incentives to increase your spending. We do not require you to opt into any DegenCity Casino bonus that conflicts with limits you have set, and our coupons and referral program should always be used within the boundaries of responsible play that you define for yourself.

Our Vault feature, which allows part of your balance to be stored separately, can also serve as a practical responsible gaming tool, letting you set aside funds that you do not intend to wager immediately.

Support Organizations and External Resources

We strongly encourage players who feel they may be struggling with gambling-related issues to contact independent, specialized organizations that offer free and confidential assistance. These include:

GamCare (www.gamcare.org.uk) – advice, support, and free counselling for anyone affected by gambling harm
Gambling Therapy (www.gamblingtherapy.org) – a global service offering practical help in multiple languages
BeGambleAware (www.begambleaware.org) – information and tools for safer gambling
Gamblers Anonymous (www.gamblersanonymous.org) – peer support meetings and recovery resources

We do not control these external organizations, but we recommend them because we believe that access to independent support is an essential part of responsible gambling. If you need help locating a resource appropriate to your country, our customer support team, available 24/7 via LiveChat, email, or our Help Center, will be happy to assist.

Our Role in Protecting Vulnerable Players

We monitor account activity for patterns that may indicate at-risk behavior, such as rapid increases in deposit frequency, repeated attempts to remove self-imposed limits, or unusually long gaming sessions. When our team identifies such patterns, we may proactively reach out to check in on a player's wellbeing and offer relevant tools or resources. We also train our support staff to respond with empathy and without judgment whenever a player raises concerns about their own gambling behavior.

We never use marketing communications to target players who have activated self-exclusion or who have requested a reduction in contact frequency. Once you self-exclude from DegenCity, we will remove you from promotional email and notification lists for the duration of your exclusion period.

Reviewing and Closing Your Account

You can request a review of your account activity, including deposit history, wagering history, and bonus usage, at any time by contacting our support team. If, after reviewing your activity, you decide that a permanent break from gambling is the right choice, we will process your self-exclusion request promptly and confirm it in writing. We will not accept new deposits from a self-excluded account, and we will decline any attempt to reopen it before the agreed period has elapsed.

We at DegenCity Casino remain fully committed to supporting a safer gambling environment, and we continue to review and improve our responsible gaming tools as our platform grows. Your wellbeing matters to us, and we encourage you to use the resources on this page whenever you feel it is needed.

Content updated: October 08, 2026